Cancellation & Refund Policy

1. If you cancel

Times are counted from the pickup time on your confirmation, in Santorini local time (Europe/Athens).

• More than 48 hours before pickup → 100% refund.
• Between 24 and 48 hours before pickup → 50% refund.
• Less than 24 hours before pickup → no refund.
• No-show (not at the meeting point and unreachable) → no refund.

2. If we cancel

If we cannot perform the service — vehicle failure, no available driver, or force majeure such as weather, strikes or port/airport closures — you choose between a full refund of everything paid and a free rebooking to another time.

3. Excursions

Some excursions carry their own cancellation terms (for example boat trips that depend on sea conditions). Where a tour page states different terms, the tour page applies to that tour. Otherwise the rules above apply.

4. How to cancel

Reply to your confirmation email, or call or email us using the details on our Contact page, quoting your booking reference (ST-XXXXXX). We confirm every cancellation by email; the time we receive your message is the cancellation time.

5. How refunds are paid

Card refunds are returned to the original card through Viva.com, typically within 5–10 business days of our confirmation. How long the money then takes to appear on your statement depends on your bank. We never refund to a different card or account.

6. Bookings paid to the driver

If you chose to pay the driver, nothing is charged when you cancel within the free window. If a deposit was taken for a pay-the-driver booking, the same time thresholds above apply to that deposit.